News & Opinions
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Sorted by Topic: Crisis Communications
Fleishman’s David Scott Weighs In on the CP Rail Proxy Fight
Fleishman-Hillard Canada’s Senior Vice-President and Partner, David Scott, was sought out by the Toronto Star for a feature article on the current proxy battle between Pershing Square Capital Management and Canadian Pacific Railway. Based on his deep experience providing clients …Read Post
Wanted: A new cultural paradigm.
This week’s resignation letter “heard round the world” sparked satire (good one, Borowitz Report) and soul searching for investment bank Goldman Sachs, their employees and their managing directors – guys who apparently refer to their clients as “Muppets.”
At War With the Media — Good Policy?
Toronto Mayor Rob Ford has declared the communications equivalent of war on the country’s largest newspaper, the Toronto Star, igniting a Social Media debate about whether or not it’s best to solve your communications challenges by working with your critics …Read Post
Vancouver Games’ First Crisis Planned For
Given that the golden rule of crisis communications is to act quickly and decisively, and to tell your story fully, we applaud the decision by the B.C. Government and City of Vancouver to pre-plan for what could have been the …Read Post
The Big Test: Firefight or Manage Risk
Stories on food safety issues have become commonplace in newspapers and television broadcasts. Phthalates in plastic bottles, PCBs in wild salmon, salmonella in canned goods – the list goes on. All raise understandable concerns about the food we eat, including what it was packaged in, where it came from, and how it was handled.
Food manufacturers [...] Read Post
Communicating During a Crisis: The Story of Air France Flight 447
In an article for Magazine de la Communication de Crise et Sensible, crisis communications specialist Hedi Hichri takes a close look at actions taken by Air France immediately following the crash of Flight 447, which disappeared en route from Rio de Janeiro to Paris on May 31, 2009. Hichri reviews the tragic chain of events [...] Read Post
Managing a Crisis in Today’s Digital World
In “Driving Crisis Communications in a 24/7 Digital World,” a chapter from the recently released Crisis Management Guidebook Volume 3, crisis communications specialist Chris Tennyson and digital specialist David Bradfield provide insight into using social media tools to anticipate potential problems, developing a “dark site” and why many corporate leaders view the digital world as [...] Read Post
Managing a Crisis in Real-Time
Challenge When a major North American energy client needed to manage a crisis arising from an industrial accident, they turned to FH for advice and on-the-ground support. The accident occurred in one of Canada’s largest urban areas, affecting residents and …Read Post
Crisis Communications Can Begin With a Keystroke
Crisis management in an increasingly digital age is a key challenge facing today’s healthcare industry. At this year’s ExL Pharma’s Public Relations and Communications Summit, key members of Fleishman-Hillard’s healthcare team led a timely panel discussion on the ways in which online communications has empowered consumers and why it’s never been more important to [...] Read Post
This Is Not a Drill: Crisis Communications in a Digital World
For government agencies and non-profits, there is no underestimating the importance of being digitally literate during a global health scare. “This Is Not a Drill — Communications Planning in a Time of Pandemic,” a webinar hosted by members of Fleishman-Hillard’s healthcare and public affairs teams, explains how social media is changing the fundamentals of communicating [...] Read Post
